Returns Policy

Koi Girl will happily accept returns of faulty products within 28 days of purchase. If you are not completely satisfied with your purchase you will be offered an exchange or credit. Please contact to discuss a solution for any problems.  Koi Girl does not accept returns of any sale items.  

We like to make sure you are happy with your Koi girl handbag, purse, accessory or vintage kimono. Please be aware that the vintage fabrics sourced are of a high standard but please note that there may be slight imperfections as they are vintage.

Please take care cleaning, we recommend dry cleaning but if you are unsure please message us and we would be happy to answer any queries.